Recording video

Available in mobile app only.

The recording video feature is only available in the mobile app and allows users to record a video comment to add to a plan. To record a video to your plan, follow these steps:

1. Open the Plans section from the bottom navigation bar

2. Select the desired plan and open the Comments section by tapping the Comment icon in the top right corner

3. Look for the camera icon and tap on it to open the recording options

4. Choose 'Record video' from the pop-up menu

5. Tap the red 'Record' button to start recording

6. When you're done, tap the 'Stop' button to finish recording

7. You will be prompted to review the video and choose whether to send it or not.

When recording a video comment, the length of the video and the speed of your internet connection can affect the upload time of the video. It is important to wait until the video is fully loaded before attempting to send it. If you encounter any issues during the upload process, you may be prompted to try uploading the video again. This could happen due to several reasons such as unstable internet connection or file format incompatibility. In such cases, it is recommended to check your internet connection and ensure that the video is in a supported format before trying to upload it again.

Depending on the length of the video and your internet speed, the upload time of the video may vary. Please wait until the video is loaded. If you encounter any problems while downloading, you will be asked to try upload again.

Video comment function is available only on the mobile app.